B
Bizaccen Knnect
Customer Success Executive
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹500,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Roles and Responsibilities :
- Manage customer escalations in a timely and professional manner to resolve issues efficiently.
- Handle complex customer queries related to KYC, cryptography, and technical aspects of the platform.
- Provide expert-level support to customers through various channels (email, chat, or phone) to ensure their satisfaction.
- Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
Job Requirements :
- 0.6-4 years of experience in a similar role within the financial services industry.
- Strong understanding of cryptography concepts and ability to communicate them effectively to non-technical stakeholders.
- Excellent customer handling skills with a focus on resolving high-pressure situations calmly and professionally.
- Proficiency in solving complex queries related to Know Your Customer (KYC) procedures.
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