Customer Success Executive

Position: Customer Success Executive

Experience: Fresher - 1 Year

Location: Chennai

Work Mode: Work From Office

Employment Type: Full-Time

About SANeForce

SANeForce is a healthcare technology company providing innovative solutions to pharmaceutical and healthcare organizations. We are looking for an enthusiastic and customer-focused Customer Success Executive to join our team and support our customers in effectively using our products and services.

Job Summary

As a Customer Success Executive, you will be responsible for assisting customers, understanding their requirements, resolving basic queries, coordinating with internal teams and ensuring a positive customer experience.

This role is suitable for a fresher who has strong communication skills and is comfortable communicating in English and Hindi.

Key Responsibilities

• Communicate with customers through calls, emails, and other communication channels.
• Understand customer queries, requirements, and concerns and provide appropriate assistance.
• Guide customers on the usage of SANeForce products and services.
• Coordinate with the internal technical/product teams to resolve customer issues.
• Follow up with customers to ensure timely resolution of their queries.
• Maintain accurate records of customer interactions and issues.
• Conduct basic product demonstrations and explain features to customers.
• Support customer onboarding and provide necessary assistance during implementation.
• Identify recurring customer issues and escalate them to the concerned team.
• Maintain a positive and professional relationship with customers.
• Ensure timely follow-up and closure of customer requests.
• Collect customer feedback and share relevant inputs with the internal team.
• Achieve assigned customer support and customer satisfaction targets.

Required Skills Qualifications

• Any Graduate degree.
• Freshers are welcome to apply.
• Excellent verbal and written communication skills in English and Hindi.
• Good listening and interpersonal skills.
• Customer-focused attitude with a willingness to help and resolve issues.
• Basic knowledge of MS Office / Google Workspace.
• Ability to learn software applications and understand product functionalities.
• Good problem-solving and coordination skills.
• Ability to work independently as well as collaboratively with a team.
• Positive attitude and willingness to learn.

What We Offer

• Opportunity to start a career in Customer Success / Customer Relationship Management.
• Exposure to healthcare technology and software products.
• Structured learning and on-the-job training.
• Opportunity to interact with customers and cross-functional teams.
• Career growth opportunities based on performance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.