Customer Success Executive

About the role

This role involves managing customer orders, processing daily transactions, and maintaining accurate documentation and compliance records. You will serve as a key point of contact for customers, coordinating order management, handling communications, and ensuring all administrative and filing requirements are met with precision.

Key responsibilities

• Accurately input and maintain customer Purchase Orders (POs) in the admin system prior to item delivery
• Process all daily orders efficiently, ensuring zero backlog by the end of the working hours
• Monitor daily procurement shortage reports via Slack and proactively liaise with customers to coordinate reorders or cancellations
• Verify order totals to ensure they meet the Minimum Order Quantity (MOQ), advising customers on add-on options or applying necessary delivery fees
• Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance
• Manage daily order cut-off follow-ups via customer WhatsApp groups, ensuring all orders are finalized before the strict deadline
• Handle product rejection reports from customers and promptly escalate them to the internal rejection management team
• Execute weekly documentation filing and coordinate with the Warehouse team to ensure all Delivery Orders (DO) are accurately sorted
• Audit all DOs to ensure they contain valid customer signatures, collaborating with logistics assistants to retrieve any missing sign-offs
• Perform final price reconciliations to ensure all Invoice prices perfectly tally with the original PO prices

About you

• Ability to organize records meticulously in the required company sequence: Invoice, Delivery Order (DO), followed by the Purchase Order (PO)