Customer Success Executive

Customer Success Executive

Company: Eitonics Technologies Private Limited
Location: NIET TBI, Greater Noida
Job Type: Full-Time
Experience: 1–3 Years
Salary: ₹18,000–₹20,000 per month
Additional Performance Incentives: Up to ₹30,000/month

About Eitonics Technologies

Eitonics Technologies is a technology-driven company working on multiple products, services and business projects across different industry domains.

We are looking for a Customer Success Executive who can communicate effectively with customers, understand their requirements, manage leads and follow-ups, coordinate with internal teams, and ensure a smooth customer experience.

This is a multi-project role, so the candidate should be comfortable learning about different products/services and interacting with different types of customers.

Key ResponsibilitiesCustomer & Lead Management

• Handle incoming customer enquiries and leads through phone, WhatsApp, email and other channels.
• Understand customer requirements and provide relevant information about our products/services.
• Explain pricing, processes, terms and next steps clearly.
• Maintain regular and timely follow-ups with prospects and customers.
• Ensure every lead is properly tracked and followed up.

Customer Success

• Guide customers through onboarding and service processes.
• Maintain regular communication with customers.
• Understand customer concerns and coordinate with the relevant internal team for resolution.
• Follow up until customer issues are properly closed.
• Ensure a positive and professional customer experience.
• Maintain long-term relationships with customers and identify opportunities for repeat business.

Sales & Conversion Support

• Follow up with interested customers and help convert qualified leads.
• Communicate the value of our products/services according to customer requirements.
• Coordinate demonstrations, trials, consultations or meetings wherever required.
• Follow up on proposals, payments and pending decisions.
• Support revenue generation through effective customer handling and follow-up.

Coordination & Operations

• Coordinate between customers and internal teams, vendors, professionals or service providers as required.
• Track customer requirements, pending activities and commitments.
• Ensure timely communication and completion of assigned tasks.
• Maintain accurate records of customer interactions and outcomes.

CRM & Reporting

• Maintain customer and lead information in the CRM.
• Update calls, follow-ups, requirements, status, payments and conversion details.
• Ensure all leads have proper follow-up dates and next actions.
• Maintain customer history and relevant documents.
• Prepare basic daily/weekly reports as required.

Candidate Requirements

We are looking for someone who is:

• Confident and comfortable speaking with customers over the phone.
• Excellent in Hindi and reasonably good in English.
• Polite, professional and customer-focused.
• Strong in follow-up and relationship management.
• Comfortable with sales conversations and lead conversion.
• Organized and able to manage multiple customers simultaneously.
• Comfortable using CRM, Excel/Google Sheets, WhatsApp and email.
• Quick to learn new products, services and business processes.
• Responsible for completing tasks without continuous supervision.
• Target-oriented and motivated by performance incentives.

Experience

1–3 years of experience in Customer Success, Customer Relationship Management, Inside Sales, Business Development, Client Servicing, BPO, Recruitment, Hospitality, E-commerce, SaaS or any service-oriented industry is preferred.

Freshers with excellent communication and convincing skills may also apply.

Compensation

Fixed Salary: ₹18,000–₹20,000/month

Additional Performance Incentives: Up to ₹30,000/month

The incentive structure will be performance-based and may depend on factors such as:

• Customer conversions
• Successful onboarding
• Revenue generated
• Payment collections
• Customer retention
• Repeat business
• Lead follow-up and overall performance

High performers can earn significantly above the fixed salary through incentives.

Career Opportunity

This role offers practical exposure to:

Customer Success + Sales + Business Development + CRM + Operations + Multiple Business Domains

The candidate will get the opportunity to work across different Eitonics projects and develop strong business, communication and customer-management skills.

Who Should Apply?

This role is ideal for someone who:

Likes talking to people + enjoys solving customer problems + is good at follow-ups + wants to earn through performance + wants exposure to multiple businesses.

If you are proactive, energetic and confident in dealing with customers, we would like to hear from you.

Apply Now

Please share your CV along with:

• Current/Previous Salary
• Expected Salary
• Notice Period
• Relevant Experience
• Contact Number

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person