Customer Success Executive (客户维护专员)

Overview / 关于岗位We are seeking a Customer Success Executive to take full ownership of client relationships across the entire lifecycle. From initial setup to ongoing retention, you will drive engagement, anticipate client needs, and serve as the primary advocate for our client’s end-to-end user experience. Your focus will be on building trust, solving problems, and ensuring our clients achieve real value from our platform.

我们正在寻找客户维护专员，负责客户使用周期的全程管理。从初期入驻到长期留存。您将成为客户的端到端用户体验负责人，确保客户感受到支持、关注与价值，并帮助他们从我们的平台中获得最大收益.

Job Description / 岗位职责 :

• Guide New Clients: Help new users get started by assisting with account setup, registration, and navigating key platform features.

  引导新客户入驻： 协助新客户完成账户注册、平台入驻，并熟悉核心功能的使用。

• Be the Go-To Contact: Serve as the main point of contact for clients, managing inquiries via live chat, email, and other messaging platforms.

  主要联络人： 作为客户的首要对接人，通过在线聊天、电子邮件及其他通讯平台，及时回应客户咨询。

• Drive Retention: Monitor client activity to spot at-risk accounts. Proactively reach out to disengaged users to resolve issues and bring them back on board.

  客户留存： 定期关注客户使用情况，主动联系不活跃或使用频率下降的客户，了解他们的顾虑并鼓励重新参与。

• Manage Accounts: Stay up to date on product updates to keep clients informed. Proactively monitor account health to identify and resolve potential problems before they escalate.

  管理客户账户： 深入了解产品功能，及时向客户同步新版本和功能升级信息。主动监控账户状况，及早发现潜在问题并迅速处理。

Requirements / 岗位需求 :

• Experience: 1–3 years in Customer Success, Client Relationship Management, Account Management, or Sales Support.

  工作经验： 1 至3年客户服务、客户关系管理、账户管理、销售支持或相关岗位经验。

• Communication: Excellent verbal and written skills in both Chinese and English with a talent for building rapport. Additional languages are a strong plus.

  沟通能力： 优秀的中英文口头和书面表达能力，善于与客户建立良好关系。掌握其他语言者优先考虑

• Mindset: A client-first attitude with a focus on long-term relationship building.

  客户导向： 具备强烈的客户服务意识，能够维护长期稳定的客户关系。

• Adaptability: Comfortable working in a fast-paced, international environment.

  适应能力： 能够适应快节奏、国际化的工作环境。