Customer Success Executive

Company Description HUB Interior is a Bengaluru-based interior design company known for its strong combination of design expertise, creativity, and ethical business practices. Established in 2019, HUB Interior has successfully designed and decorated over 5,000 homes, reflecting a consistent focus on quality and client satisfaction. The team specializes in residential interiors, offering tailored solutions that align with diverse lifestyles and budgets. Joining HUB Interior offers the opportunity to contribute to a growing organization that values professionalism, innovation, and collaborative work.

Role Description This full-time, on-site Customer Success Executive role is based in Bengaluru. The role involves managing post-sales customer relationships, ensuring that clients understand project timelines, design deliverables, and installation processes. Day-to-day tasks include responding to customer inquiries, resolving issues, coordinating with design and operations teams, and tracking project status to maintain high satisfaction levels. The Customer Success Executive will monitor customer feedback, support retention initiatives, and proactively identify opportunities to enhance the client experience. The role also includes maintaining accurate records in CRM or tracking tools and preparing basic reports on customer interactions and outcomes.

Qualifications

• Candidates should possess strong Customer Satisfaction and Customer Retention skills, with a focus on building long-term relationships.
• Candidates should possess solid Customer Support and Account Management skills to handle queries, manage expectations, and coordinate with internal teams.
• Candidates should possess good Analytical Skills to interpret customer feedback, identify trends, and suggest improvements.
• Excellent communication and interpersonal skills, with the ability to handle customer interactions in a professional and empathetic manner.
• Prior experience in customer success, client servicing, or customer support, preferably in interiors, real estate, or a related service industry.
• Ability to work on-site in Bengaluru, manage multiple accounts, and stay organized in a fast-paced environment.
• Comfort using CRM tools, spreadsheets, and basic reporting dashboards.
• Bachelor’s degree in business, marketing, design management, or a related field is preferred.