Customer Success Executive

Customer Success Executive – Architecture & Design

Company: DD+ Architects
Department: Business Development
Employment Type: Full-Time
Experience: 0–2 Years
Location: Chennai

About the Role

DD+ Architects is looking for a Customer Success Executive who will be responsible for creating a smooth and professional experience for our clients throughout their journey with the firm.

The role requires excellent communication, relationship management, coordination, and follow-up skills. The candidate will act as an important communication link between clients and the internal architecture, landscape, and design teams.

Key Responsibilities

• Serve as the primary point of contact for clients after initial engagement.
• Understand client requirements and ensure timely communication.
• Maintain strong and professional relationships with existing and prospective clients.
• Regularly follow up with clients regarding project discussions, meetings, approvals, and deliverables.
• Coordinate between clients and internal design/project teams.
• Schedule client meetings, presentations, discussions, and site visits.
• Keep clients updated on project progress and important developments.
• Address client queries and coordinate with the relevant internal team for resolution.
• Maintain accurate records of client communication, requirements, feedback, and follow-ups.
• Collect client feedback and identify opportunities to improve the client experience.
• Ensure timely follow-up on pending approvals, documents, payments, and project-related requirements.
• Assist the Business Development team in converting enquiries into long-term client relationships.
• Support client retention and encourage repeat business and referrals.
• Prepare regular client status and follow-up reports for management.

Candidate Profile

The ideal candidate should be:

• Excellent in verbal and written communication.
• Confident and professional while interacting with clients.
• Pleasant, patient, and solution-oriented.
• Highly organized with strong follow-up skills.
• Good at multitasking and managing multiple clients simultaneously.
• Comfortable communicating through phone calls, WhatsApp, email, and in-person meetings.
• Proactive and responsible in handling client requirements.
• Able to coordinate effectively with multiple internal teams.
• Presentable and professional in a client-facing environment.

Educational Qualification

• Any Bachelor's degree.
• Candidates from BBA, B.Com, MBA, Marketing, Business Management, Architecture, Interior Design, Visual Communication, or related fields may apply.
• Freshers with excellent communication skills are welcome.

Skills Required

Essential Skills

• Client relationship management
• Excellent communication
• Follow-up & coordination
• Problem-solving
• Time management
• Negotiation & interpersonal skills
• MS Office / Google Workspace
• Basic CRM knowledge is an advantage

Preferred Experience

Candidates with experience in any of the following industries will have an added advantage:

• Architecture
• Interior Design
• Landscape
• Real Estate
• Construction
• Hospitality
• Premium/Luxury Services
• Customer Relationship Management

Compensation

Salary: ₹3 LPA onwards, based on experience and suitability.

Performance Incentives: Additional performance-based incentives may be offered based on company policy and role performance.

Career Growth

The successful candidate will have the opportunity to grow into roles such as:

Customer Success Executive → Senior Customer Success Executive → Customer Relationship Manager → Customer Success Manager

Why Join DD+ Architects?

• Work closely with premium architecture and design projects.
• Gain direct exposure to clients and project management.
• Develop strong client relationship and business communication skills.
• Work with experienced architecture and design professionals.
• Opportunity for performance-based career growth.

Pay: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person