Customer Success Executive

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We are looking for executives who are passionate about building strong customer relationships and helping businesses get maximum value from technology.

In this role, you will work closely with customers throughout their journey with Zimyo - from onboarding and implementation to product adoption, engagement, retention, and renewals. You will also act as a Techno-Functional Consultant, helping customers understand and effectively leverage Zimyos HRMS capabilities.

This is a hands-on role that requires strong communication, problem-solving, stakeholder management, and a customer-first mindset.

Key Responsibilities

• Manage relationships with assigned customers and serve as their primary point of contact
• Drive customer onboarding, implementation, training, product adoption, engagement, retention, and renewals
• Act as a Techno-Functional Consultant and help customers configure and leverage Zimyo effectively
• Understand customer processes, requirements, and business objectives, and recommend relevant product solutions
• Conduct regular customer health checks and business reviews to identify opportunities and potential churn risks
• Monitor customer usage, adoption, satisfaction, and engagement metrics and proactively address areas of concern
• Own customer escalations and coordinate with Product, Support, Engineering, and Sales teams to ensure timely resolution
• Showcase new product features, communicate relevant product updates, and drive adoption of new modules and capabilities
• Communicate the ROI and business value of Zimyo throughout the customer lifecycle
• Identify opportunities for account growth through upselling and cross-selling
• Gather customer feedback and translate insights into actionable recommendations for internal teams
• Drive customer advocacy through CSAT/NPS surveys, testimonials, case studies, external reviews, and referrals
• Help customers make effective use of Zimyos knowledge resources, tutorials, how-to content, and webinars
• Contribute to improving Customer Success processes, best practices, and customer-facing resources

","QUALIFICATION":"

• Post-graduation, preferably with an MBA in HR/Management
• 1-3 years of relevant experience in Customer Success, Account Management, HR Tech, SaaS, or a related domain
• Prior experience in HR-Tech/SaaS will be an advantage
• Strong communication and presentation skills
• Excellent analytical, problem-solving, and stakeholder management abilities
• Strong customer relationship management skills
• Ability to understand business processes and translate customer requirements into practical solutions
• A proactive, ownership-driven and customer-first approach

","ADDITION_INFORMATION":"

• Work with a fast-growing HR Tech/SaaS company solving real business challenges
• Opportunity to work closely with the Founding Team and experienced HR Tech professionals
• Exposure to customers, business processes, and technology across the complete HR lifecycle
• Meritocratic culture with opportunities for rapid career growth
• Competitive compensation and performance-driven rewards
• ESOP opportunities
• Group health insurance and other financial benefits
• An environment focused on continuous learning, ownership, and personal growth

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.