Customer Success Executive

About the role

Koocester is looking for a proactive and customer-focused Customer Success Executive to manage customer relationships, support onboarding and ensure customers have a positive experience throughout their journey with us.

Key responsibilities

• Manage customer onboarding and ongoing engagement
• Respond to customer enquiries and coordinate issue resolution
• Build strong relationships and conduct regular customer follow-ups
• Monitor customer satisfaction, engagement and retention
• Identify renewal, upselling and cross-selling opportunities
• Work closely with Sales, Marketing and other internal teams
• Maintain accurate customer records and follow-up activities
• Gather customer feedback and recommend improvements to the customer experience

About you

• Diploma or Degree in Business, Marketing, Communications or related field
• Experience in Customer Success, Customer Service, Account Management or Sales Support is preferred
• Strong communication and relationship-building skills
• Good problem-solving and follow-up skills
• Customer-focused, organised and comfortable working with targets
• Good written and spoken English; Bahasa Malaysia is an advantage
• Fresh graduates with strong communication and customer-facing skills are welcome to apply

About us

Koocester is looking for a proactive and customer-focused Customer Success Executive to manage customer relationships, support onboarding and ensure customers have a positive experience throughout their journey with us.