Customer Success Executive

The Ranking Geeks (TRG) is looking for a Customer Success Executive to join our team and help build strong, long-term relationships with our clients.

This role is ideal for someone who is confident in communication, understands client needs, and can ensure a smooth experience from onboarding through ongoing account management, while also contributing to client retention, recurring revenue, and account growth .

What You'll Do:

• Serve as the primary point of contact for assigned clients and maintain strong professional relationships.
• Understand client requirements, expectations, and business objectives.
• Coordinate with internal teams to ensure projects and deliverables stay on track.
• Follow up with clients regarding updates, feedback, requirements, and ongoing work.
• Proactively identify client concerns and coordinate timely resolutions.
• Follow up with clients regarding monthly recurring payments and ensure timely collection of outstanding invoices.
• Maintain accurate records of client communication, payments, updates, and account activity.
• Monitor client satisfaction and identify opportunities to improve the overall customer experience.
• Identify opportunities to upsell or cross-sell relevant TRG services based on client requirements and business needs.
• Communicate the value of additional services professionally and coordinate with the relevant internal teams.
• Support client retention, renewals, and long-term account relationships.
• Communicate project progress and important updates clearly and professionally.
• Escalate complex client, payment, or account-related issues to the relevant team or management when required.
• Contribute to account growth and increasing the value of existing client relationships.

What We're Looking For :

• 1–2 years of experience in Customer Success, Client Servicing, Account Management, or a similar client-facing role.
• Strong verbal and written English communication skills .
• Confident in handling client conversations and professional correspondence.
• Strong follow-up, coordination, and organizational skills.
• Ability to manage multiple clients and priorities effectively.
• Problem-solving mindset with strong attention to detail.
• Comfortable discussing payments, renewals, and additional service opportunities with clients.
• Ability to identify client needs and recognize potential upselling or cross-selling opportunities .
• Comfortable working with digital tools, CRM platforms, and communication channels.
• Experience working with US-based clients or international clients is a plus.
• Experience in digital marketing, SEO, PPC, web development, or related services is an advantage.

What We Offer

• Competitive salary
• Paid leaves
• Professional growth opportunities
• Hands-on experience with international clients
• Collaborative and performance-focused work environment

Job Details

Position: Customer Success Executive

Job Type: Full-Time

Work Mode: Office-Based

Location: Johar Town, Lahore

Shift: 7:00 PM – 4:00 AM (US Time Zone)

How to Apply

Interested candidates can apply through LinkedIn or share their updated CV with:

[email protected]