Customer Success Executive

Role Overview
We are looking for a Customer Service Executive who will be responsible for providing a positive and seamless customer experience across various communication channels. The ideal candidate should be customer-focused, empathetic, proactive, and comfortable handling customer queries, complaints, orders, and follow-ups. You will work closely with internal teams to ensure customer issues are resolved efficiently, and customers receive timely and accurate information.

Roles & Responsibilities:
Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.

Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.

Product/Service Information: Provide accurate information about the company'sproducts or services to customers, offering helpful guidance and recommendations.

Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.

Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.

Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.

Documentation: Maintain and update customer interactions in CRM ensuring all details are accurately recorded.

Qualifications & Experience

Bachelor's degree in any discipline.

2- 3 years of experience in customer service, customer support, customer operations, or a similar role.

Experience in D2C, e-commerce, FMCG, or consumer brands will be an
advantage.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Customer-first attitude with patience and empathy.

Comfortable handling multiple customer queries and follow-ups.

Basic knowledge of Excel/Google Sheets and CRM or customer support tools.

Ability to work independently as well as collaborate with different teams.