Customer Success Executive

The Ranking Geeks (TRG) is hiring a Customer Success Executive to manage client relationships, support customer satisfaction, and contribute to the growth and retention of existing accounts.

The ideal candidate will have strong communication and follow-up skills, be comfortable working with international clients, and have the ability to manage client requirements, recurring payments, renewals, and account growth opportunities.

Key Responsibilities:

• Manage assigned client accounts and maintain professional, long-term relationships.
• Serve as a primary point of contact for client communication, updates, requirements, and feedback.
• Understand client needs, expectations, and business objectives.
• Coordinate with internal teams to ensure client projects and deliverables remain on track.
• Proactively address client concerns and coordinate timely resolutions.
• Follow up with clients regarding monthly recurring payments, outstanding invoices, and renewals.
• Maintain accurate records of client communication, account updates, payments, and follow-ups.
• Monitor client satisfaction and take appropriate steps to support client retention.
• Identify relevant upselling and cross-selling opportunities based on existing client needs.
• Communicate additional service opportunities professionally and coordinate with internal teams when required.
• Support client renewals and contribute to the long-term growth of existing accounts.
• Escalate complex client, payment, or account-related matters to the appropriate team or management.
• Maintain clear and professional communication with clients through calls, email, and other business communication channels.

Qualifications and Skills:

• 1–2 years of experience in Customer Success, Client Servicing, Account Management, or a similar client-facing position.
• Strong verbal and written English communication skills.
• Confident in handling professional client conversations and correspondence.
• Strong follow-up, coordination, organization, and time-management skills.
• Ability to manage multiple client accounts and priorities effectively.
• Strong problem-solving skills and attention to detail.
• Comfortable discussing payments, renewals, and additional service opportunities with clients.
• Ability to recognize client needs and identify relevant upselling or cross-selling opportunities.
• Familiarity with CRM systems, communication platforms, and other digital business tools.
• Experience working with US-based or international clients is preferred.
• Experience in digital marketing, SEO, PPC, web development, or related services is an advantage.

What We Offer:

• Competitive salary
• Paid leaves
• Professional growth opportunities
• Exposure to international clients
• Collaborative and professional work environment

Job Details:
Job Title: Customer Success Executive
Employment Type: Full-Time
Work Arrangement: On-site
Location: Johar Town, Lahore
Working Hours: 7:00 PM – 4:00 AM, Monday to Friday

How to Apply

Interested candidates can apply through Indeed with their updated CV.

Alternatively, you may send your CV to:

[email protected]

Work Location: In person