Customer Success Executive

We are seeking a proactive and customer-focused Customer Success Executive to support our customers and ensure a smooth and valuable customer experience. In this role, you will be responsible for customer communication, onboarding coordination, issue resolution, feedback collection, and ongoing customer support while working closely with internal teams and Singapore HQ.

Key Responsibilities & Expectations:

• Customer Support: Serve as a key point of contact for customer questions, requests, and day-to-day support.
• Customer Onboarding: Coordinate onboarding activities and ensure customers receive the information and support they need.
• Issue Resolution: Follow up on customer issues and coordinate with relevant internal teams to resolve them efficiently.
• Customer Relationship: Build and maintain strong professional relationships with customers.
• Feedback: Collect customer feedback and communicate insights to relevant internal teams.
• Customer Records: Maintain accurate customer information, activities, and documentation.
• Reporting: Track customer activities, satisfaction, and relevant success metrics.
• Cross-functional Collaboration: Work with Operations, Marketing, Partner Management, and Singapore HQ to improve the customer experience.

Requirements & Qualifications:

• Location / Res-idency: Must be based/residing in Bandung, Indonesia and able to work onsite.
• English Proficiency: Professional working proficiency (written and spoken).
• Experience: Minimum 1–3 years of professional experience in Customer Success, Customer Service, Account Management, Client Relations, or a related field.
• Education: Bachelor's degree in Business, Communications, Marketing, Management, or a related field.
• Core Skills: Strong communication, customer relationship management, problem-solving, organisation, empathy, and follow-up skills.
• Software & Tools: Proficiency in Google Workspace / Microsoft Office, CRM platforms, and relevant customer support tools.
• Additional Advantage: Experience in SaaS, technology, AI, or digital services is preferred.

Job Type: Full-time

Work Location: In person