Customer Success Executive

UD is a leading blockchain and security solutions provider in Asia, headquartered in HK with branch offices in Guangzhou and Beijing. Our vision is to provide comprehensive support to our clients throughout the process of transitioning from Web2.0 to the emerging era of Web3.0. With over 20 years of experience in the industry, we provide professional services and products such as blockchain & crypto solutions, cloud solutions, security solutions, network management, cloud web & email hosting, domain management, managed dedicated server and other IT solutions to over 20,000 customers in Asia and other countries, including major HK listed companies, Fortune 500 MNC and Government units.

We are looking for a customer-focused Customer Success Executive to join our team. You will serve as the main point of contact for our existing business clients, helping them get the most out of our range of services.

Your core objective is maintaining healthy client relationships, handling contract renewals, and introducing our latest service features and technology enhancements to help clients optimize their daily operations.

Key Responsibilities

Client Relationship & Renewals: Maintain regular contact with existing business clients, manage contract renewal cycles, and ensure high service retention.

Product Walkthroughs & Demos: Introduce new product features, upgraded service tiers, and advanced toolkits to existing clients through live demonstrations and solution walkthroughs.

Service Upgrades & Expansion: Identify evolving operational needs within existing accounts to recommend practical upgrades, resource expansions, and new service modules.

Account Health & Support Coordination: Monitor client service utilization, coordinate with technical and support teams during issue escalations, and keep clients updated on resolutions.

Onboarding & Transitions: Assist with smooth client account transitions post-sale and guide clients through routine service reviews.

Requirements

1–3 years of experience in account management, customer success, or client support (B2B tech or IT services background preferred).

Basic familiarity with IT services (e.g., hosting, cloud basics, or IT security fundamentals).

Confident presentation and demonstration skills; comfortable showing software or platform features to business users.

Strong interpersonal, communication, and negotiation skills.

Bachelor’s degree or equivalent practical experience.

What We Offer

Hands-on training on our service platforms, cloud tools, and emerging product offerings.

Structured career growth opportunities within commercial and client management tracks.

Competitive base salary with performance bonuses tied to retention and account growth.

What We Offer

Hands-on training on our service platforms, cloud tools, and emerging product offerings.

Structured career growth opportunities within commercial and client management tracks.

Competitive base salary with performance bonuses tied to retention and account growth.

Full-time