Customer Success Executive

Who you are

• We are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team
• Experience in Customer Success, Account Management, or Customer Support (B2B preferred)
• Strong interest in automation, digital tools, and scalable processes
• Ability to manage multiple tasks and accounts efficiently
• Excellent communication skills, both written and verbal
• Proficiency with CRM tools (Salesforce preferred)
• Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese)
• Experience working with a large volume of smaller B2B clients
• Background in SaaS, Travel Tech, or scale-up environments

What the job involves

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

Benefits

• Health Insurance
• Employee welfare
• Multicultural environment
• Remote work and flexibility
• Euity in the company