Customer Success Executive

About the role

Absolute Kinetics Consultancy AKC is looking for a proactive and relationship-focused Customer Success Executive to manage and grow relationships with our corporate and individual clients. You will be responsible for supporting customers throughout their journey with AKC, identifying opportunities to grow existing accounts, following up on new business opportunities, and working closely with internal teams to ensure a smooth customer experience. This role is suitable for someone who enjoys working with people, building long-term relationships, and contributing directly to business growth.

Key responsibilities

• Manage and build strong relationships with existing corporate and individual clients
• Understand client requirements and recommend suitable AKC courses and services
• Identify upselling and cross-selling opportunities within existing accounts
• Generate new business opportunities through leads, referrals and client relationships
• Follow up on enquiries, quotations and sales opportunities
• Prepare quotations, proposals and presentations for clients
• Support pricing and commercial discussions where required
• Act as a key point of contact for client enquiries, feedback and escalations
• Coordinate with internal teams to ensure smooth service delivery
• Monitor client satisfaction, account activity and retention

About you

• Good communication and interpersonal skills
• Confident in communicating with corporate and individual clients
• Customer-focused with a strong interest in relationship management
• Proactive and comfortable following up on sales opportunities
• Organised and able to manage multiple accounts and enquiries
• Comfortable using CRM systems and Microsoft Office
• Able to work independently and collaborate with internal teams
• Experience in customer success, account management, sales, business development or customer service is an advantage
• Experience in the training or education industry is a plus

About us

Absolute Kinetics Consultancy AKC is an organisation providing courses and services to corporate and individual clients.

Benefits

• Gain hands-on experience in Customer Success and Account Management
• Work directly with corporate and individual clients
• Develop skills in sales, relationship management and business development
• Training and support provided
• Opportunities for career progression into Account Management, Business Development, Sales or Partnerships
• Supportive and collaborative working environment