Customer Success Executive

Due to significant expansion we are now recruiting for a Customer Success Executive based in our group headquarters in Borris in Ossory, Co. Laois (R32 WKD4).

Please note that this is a full time role and you will need to be present in the office each day to benefit from cross functional, collaborative work opportunities .

What you'll do: Working as part of a dynamic team you will be dealing with our customers on multiple levels such as ;

• Business process administration (Invoicing, billing, phone calls, query handling).
• Phone call management.
• R&M contract management and administration.

However, the main focus of this role will be to take phone calls through our break down call centre, successfully route our nationwide service van fleet and ensure closed looped customer care including accurate and timely recording and processing of information.

To be successful in this role you don't need to understand tyres or vehicles (we train for this extensively) but you do need to have a steady grasp of business critical processes and be especially proficient and confident in phone call handling, data entry and business administration (billing, invoicing etc).

Our business is entirely digital so you will need to be comfortable using digital ERP systems (Business Dynamics , SAP , Oracle, Salesforce etc) as well as other business specific tools (such as compliance software and telematics).

We are open to candidates with relevant experience and competencies at all levels; entry, junior and senior and our pay and reward structures will reflect this for for each candidate.

To apply for this role please do so through Indeed or alternatively, should you require any additional detail or have any questions then please fell free to call or message 00353 (0) 87 605 8805

Pay: €31,400.00-€35,000.00 per year

Work Location: In person