Customer Success Executive

This a fast-scaling travel technology platform that connects travel operators and DMC partners with agents. They're looking for a forward thinking Customer Success / Operations Executive to manager the complex rate data that powers the platform to building the relationships that keep partners engaged and growing.

Customer Success / Operations Executive, Responsibilities

• From day one you'll work across 2 equally important fronts: the structured input, testing and verification of DMC rate data and hands-on partner communication, onboarding and support
• Use AI tools to assist with validation , error-checking and repetitive data tasks.
• Supporting the onboarding of new DMC partners and agent users
• Response to partner and agent queries
• Help maintain documentation, templates and support contact, including AI-powered knowledge bases

Customer Success / Operations Executive, Skills Required

• Previous experience working within a DMC is essential
• Experienced in Customer Success, Operations Executive or Sales Support
• Fluency with modern tools (Google sheets, Notion, AI assistants) and an appetite to push what AI can do
• A detail-oriented mindset and genuine comfort working with structured data - spreadsheets don't scare you
• Ambition - you want to grow into a bigger role, good career development within this role

Customer Success / Operations Executive, Additional Information

• Paying up to circa £35K
• Remote based with a meeting every 2-3 weeks in Bournemouth (travel paid)
• Working Mon - Fri