Customer Success Executive

Job Summary

We are looking for a proactive and customer-focused Customer Success Executive to join our team and help customers maximize the value of our AI-powered product, Chronox AI (chronox.ai)

. The role involves managing customer relationships, ensuring smooth onboarding, driving product adoption, and improving customer satisfaction and retention.

Responsibilities

• Manage customer relationships and act as the primary point of contact.
• Ensure smooth customer onboarding and product implementation.
• Understand customer needs and drive product adoption.
• Conduct regular customer check-ins and follow-ups.
• Resolve customer concerns by coordinating with internal teams.
• Identify upselling and cross-selling opportunities.
• Monitor customer satisfaction, retention, and engagement.
• Maintain accurate customer records in the CRM.

Key Skills Required

• Technical background is mandatory through education, professional experience, or relevant technical knowledge.
• Strong verbal and written communication skills.
• Customer-focused mindset with good problem-solving abilities.
• Ability to manage multiple customers and priorities.
• Basic understanding of software products, IT services, or SaaS solutions.
• Willingness to learn technical products and explain them effectively.

Good to Have:

Experience in Customer Success, BDE, Client Servicing, SaaS/IT services, CRM tools, or working with international clients.

Education:

B.Tech, B.E., BCA, MCA, B.Sc. (IT/CS), or a relevant technical qualification or equivalent technical knowledge.

Experience:

0–3 Years

Location:

Ahmedabad, Gujarat (On-site)

Salary Budget:

₹3 LPA to ₹5 LPA

Why Join Our Team?

• 5 Days Working:

  Maintain a healthy work-life balance.

• Quarterly Events & Awards:

  Celebrate achievements and milestones.

• Knowledge Sharing Sessions:

  Learn and collaborate with the team.

• Competitive Salary & Benefits:

  Enjoy a market-competitive package.

• Personal Growth & Equal Opportunities:

  Grow your career in a supportive environment.

About Us

Ace Analytics is an Ahmedabad based software company with over a decade of experience designing and delivering high quality, production grade software for clients across the globe. Over the past ten years, we have built a reputation for strong engineering practices, dependable delivery and long term client relationships, combining technical depth with a genuine sense of ownership over the products we build. Our teams work with clients across multiple industries and geographies, delivering solutions that scale. 

We are also home to Chronox AI

, our sister firm dedicated to building AI driven products and solutions. This reflects our broader commitment to strong engineering and modern technology across the group.