Customer Success Executive

Customer Success Executive |Hull |Onsite | FT |Perm |£30k+ Bonus At Latus Group, we're on a mission to empower healthier working lives. As one of the UK's leading Occupational Health and Wellbeing providers, and proud to be the third largest in the sector, we partner with organisations nationwide to help their people stay healthy, safe and productive.

Combining clinical expertise, innovative technology and a people-first approach, we deliver accessible, high-quality workplace health services that make a meaningful difference to businesses and their employees. As a fast-growing and ambitious organisation, we're driven by a passion for improving employee wellbeing, enhancing workplace performance and shaping the future of workplace health. Along the way, we're creating exciting opportunities for talented people to grow, develop and thrive as part of our journey.

You'll be responsible for managing and developing a portfolio of existing Latus customers, building strong relationships that drive long-term retention and growth. A key focus of the role will be ensuring customers continue to receive value from our services, supporting timely renewals, reducing customer attrition, and identifying opportunities to expand service offerings across areas such as health surveillance, occupational health, and occupational hygiene.

This is a commercially focused account management role, where success comes from understanding your customers' needs, maintaining regular engagement, and proactively identifying opportunities to support their evolving requirements. In return, you'll inherit an established customer base, receive ongoing coaching and development, and be part of a collaborative team with clear opportunities for career progression.

Key Responsibilities Responsibilities will include but are not limited to :

• Managing and growing a portfolio of existing customer accounts.
• Building strong customer relationships to drive retention and long-term value.
• Proactively managing contract renewals and commercial discussions.
• Identifying upselling and cross-selling opportunities across the Latus service offering.
• Monitoring account performance and address potential retention risks.
• Working closely with operational teams to ensure an excellent customer experience.
• Delivering against customer retention and revenue growth targets.
• Maintaining accurate account information, pipeline updates, and forecasts within HubSpot.

Key Requirements

• Previous experience in Account Management, Customer Success, Renewals, or a similar customer-facing commercial role.
• Proven ability to manage and grow customer relationships while working towards revenue or retention targets.
• Strong communication and relationship-building skills, with confidence in handling commercial conversations.
• Organised and proactive, with the ability to manage multiple accounts and priorities effectively.
• Commercially aware, with a natural ability to identify opportunities for account growth.
• Comfortable using CRM systems and maintaining accurate customer records.
• Strong problem-solving skills and a customer-focused approach.
• A positive attitude towards learning, development, and continuous improvement.

Desirable

• Experience within a B2B services environment.
• Exposure to HubSpot or a similar CRM platform.
• Knowledge of Occupational Health, Health Surveillance, Occupational Hygiene, or related industries.
• Experience managing contract renewals and recurring revenue accounts.
• Experience working within a regulated, compliance-led, or professional services sector

Benefits

• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

Closing date: This vacancy may close before the stated deadline if enough applications is received. Early submission is therefore advised. For further information please reach out to: [email protected]