Customer Success Executive

Company Description

NowFloats is focused on improving local online discovery for small and medium businesses by structuring their information so it is easily found by nearby consumers. The company uses a patent-pending location-based SEO approach to help businesses appear in relevant local searches. One of its core products relies on an organic discovery model with automated search engine optimization, while another combines this with inorganic channels such as Google Ads and Facebook ads for faster results. To deepen customer engagement, NowFloats also offers RIA, a Relationship Intelligence Agent that helps businesses maintain ongoing connections with their customers with minimal manual effort. This blend of technology and marketing support aims to drive measurable growth for SMB clients.

About the Role

As an Account Manager at NowFloats, you will own client relationships, strengthen customer engagement, drive product adoption, and contribute to renewals and revenue growth. You will work closely with clients and internal teams to ensure customers achieve measurable value from the platform.

What You’ll Own

· Manage a portfolio of clients and serve as the primary point of contact throughout the customer lifecycle. · Build strong, trusted client relationships and understand business needs, challenges, and success goals.

· Drive product adoption, engagement, and customer satisfaction through regular follow-ups and structured account management.

· Support smooth onboarding and client training, ensuring customers understand and use relevant product capabilities.

· Own renewal conversations and contribute to retention, expansion, and revenue growth.

· Monitor account activity and identify low-usage or at-risk clients; create actions to improve engagement and ROI.

· Track account health using reports, dashboards, usage data, and customer feedback.

· Handle customer escalations and coordinate with internal teams to ensure timely resolution.

· Maintain clear account updates, action items, and follow-ups to ensure strong execution.

What We’re Looking For

· 4+ year of experience in Account Management, Customer Success, Client Servicing, or a similar role.

· Strong communication, relationship-building, follow-up, and stakeholder management skills.

· Experience in SaaS, digital products, technology, or client servicing is preferred.

· Ability to manage multiple accounts, priorities, and conversations while maintaining a high level of ownership.

· Comfortable working with reports, dashboards, customer data, and basic performance metrics.

· A proactive, problem-solving approach with a strong focus on customer outcomes.

· Ability to work effectively with Sales, Support, Product, Operations, and other internal teams.

How You’ll Measure Success

· Customer engagement and product adoption

· Renewal and retention performance

· Account health and reduction of inactive / at-risk accounts

· Customer satisfaction and timely resolution of escalations

· Growth in account value and contribution to revenue

· Quality and consistency of account follow-ups and reporting