Customer Success Executive (Engineer)

About VOLT

VOLT Co. Ltd. is the leading provider of solar solutions for residential, SME, and commercial clients. Our mission is to drive sustainable energy adoption while offering innovative financing options, making solar power accessible to all.

Position Overview

VOLT is hiring a Customer Success Executive (Engineer) who acts as the technical and relational liaison for homeowners from contract execution to Permission to Operate (PTO). You will apply an engineering mindset to demystify system designs, proactively resolve technical bottlenecks, and guide customers smoothly through permitting, installation, and utility interconnection.

Benefits:

• Starting salary: 30,000 THB per month with 5000 THB incentive
• Group Insurance (OPD, IPD and Accident)
• 10 days annual leave

Responsibilities

• Customer Milestones: Deliver proactive weekly project updates and manage customer expectations across AHJ permitting, construction, and utility queues.
• Technical Advisory: Explain system layouts, single-line diagrams (SLDs), shading profiles, and change orders (e.g., main panel upgrades) directly to homeowners in accessible terms.
• Internal Coordination: Align with Design Engineering, Permitting, and Field PMs to catch and resolve technical roadblocks before they delay project timelines.
• De-escalation: Resolve technical customer concerns using data and root-cause analysis to protect project retention and prevent cancellations.
• System Tracking: Maintain accurate milestone statuses, engineering notes, and customer records in Odoo and other relevant CRM platforms.

Qualifications

• Educational Background: Degree in Electrical, Mechanical, or Energy Engineering (or equivalent technical field).
• Client-Facing Experience: 1-3 years of client-facing experience in solar, construction, or technical project coordination.
• Technical Literacy: Ability to read and explain residential solar designs, SLDs, and electrical service configurations.
• Communication & De-escalation: Strong customer-facing communication and conflict-resolution skills.
• System Proficiency: Proficiency in CRM platforms and structured data tracking (e.g., Odoo, Salesforce, HubSpot).