Customer Success Executive / Manager

Job Role

• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Establish clear client retention goals
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Comprehensive Client Coordination from start to finish
• Promptly closing leads generated by Top Management

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards

Required Skills

Team Coordination CRM Tools Account Management Product Demo Customer Support Communication skills Customer Retention Issue Resolution Client Handling

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