Customer Success Executive (Pattern Technician)

Company Description

Clothing Tech LLC, based in Austin, Texas (United States), was founded in 2019 in a joint venture with Hexagon AB, with a vision to empower Brands and Manufacturers to speed up product development. Hexagon AB is a Sweden based global leader in industrial technology providing digital reality solutions, combining sensor, software and autonomous technologies across 50 countries since 1992.

Job Responsibilities

• Train and assist factory team in executing styles through Fashionr efficiently and as per customer’s expectations.
• Interpreting buyer’s techpack and design requirement and assist factory team to effectively execute the style including garment construction, measurements, pattern blocks, marker, Techpack, BOM etc
• Maintain good relationship with pattern team, CAD team, IE team and product development team and ensure effective utilisation of Fashionr.
• Keep all relevant assets required for the factory ready in Fashionr including block patterns, point of measures, fabrics, trims, finishes etc.
• Timely reporting, to CS director, of any challenges faced at the factory floor while executing styles through Fashionr.
• Co-ordinate with CS team and R&D team to resolve all bugs and deliver all required features within committed timelines.

Location

Remote working. Willingness to Travel to Customer sites  

Required Key Skills

• Accurate knowledge of Pattern making, both manual and CAD (Optitex, Gemini, Gerber or similar)
• In depth understanding of Pattern grading, Nesting
• Good knowledge of garment fitting and construction
• Practical knowledge of Cutting or Sample room functioning
• Overall garment industry experience of 5-8 years working in factories.
• Working experience in 3D platforms preferred (CLO3D, Browzwear etc)
• Additional understanding of Techpack, sewing construction, machines
• Fluent in English communication