Customer Success Executive / Senior Account Executive

About us

Join Our Innovative Tech Startup! We are a dynamic startup driven by cutting-edge technology and innovation. Our focus is on creating solutions that empower B2B organizations to fully comply with PDPA regulations and enhance their cybersecurity efficiency. We strive to ensure that your organization's operations are secure, stable, and sustainable in every aspect. Be a part of our journey to revolutionize the way businesses achieve compliance and security!

Job Descriptions:

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Key Responsibilities

Key Account Executive Role (Enterprise Client)

• Develop and execute sales strategies tailored to enterprise accounts.

• Manage complex and high-value opportunity pipelines.

• Prepare proposals, scopes of work (SoW), and value-driven presentations for enterprise clients.

• Build and maintain strong relationships with key decision-makers (e.g., IT, Compliance departments).

• Serve as the main point of contact for negotiations, coordination, and contract management.

• Drive long-term growth and service expansion within key accounts.

• Collaborate with the Product/Service team to assess and select appropriate cybersecurity tools.

• Negotiate pricing with partners and suppliers in alignment with customer requirements and budget.

• Ensure proper costing analysis and maintain healthy project margins.

• Work closely with Pre-Sales, Engineering, Legal, and Compliance teams to support the full sales process.

• Contribute to strategic marketing initiatives, especially Account-Based Marketing (ABM) efforts.

• Provide sales performance reports, pipeline updates, and forecasts in line with company policy.

• Effectively utilize CRM systems and task management tools to track project progress and updates.

Customer Success Executive Role

• Sales Target Achievement. Achieve monthly and quarterly sales quotas. Maintain an accurate and healthy sales pipeline.
• High-Quality Client Presentation. Deliver clear, compelling product presentations. Tailor solutions to client needs with strong value articulation.
• Complete & Accurate Sales Documentation. Prepare proposals, quotations, and contracts with zero errors. Ensure all documents are submitted on time and logged in CRM.
• Customer Relationship Management. Build trust and maintain strong relationships with key stakeholders. Provide timely responses and ensure excellent pre- and post-sales experience.
• CRM & Reporting Discipline. Update CRM data accurately for every deal stage. Provide regular sales reports, forecasts, and risk visibility.
• Market & Competitor Awareness. Stay informed about PDPA, SaaS, and competitor offerings. Provide insights to improve sales strategy and positioning.
• Cross-Functional Collaboration. Coordinate effectively with Product, Marketing, and Delivery teams. Ensure smooth handover and alignment across all touchpoints.
• Customer Success Planning – Develop and implement strategic plans to help clients achieve their goals using our products.
• Revenue Growth – Identify upselling and cross-selling opportunities in collaboration with the sales team. Achieve sales target.
• Feedback Loop & Issue Resolution – Gather client feedback, proactively address concerns, and collaborate with internal teams for continuous product and service improvements.
• Renewal & Retention – Ensure contract renewals by reinforcing value and maintaining high engagement levels with clients.
• Onboarding & Training – Guide customers through the onboarding process, ensuring smooth adoption and product understanding.
• Account Analysis & Reporting – Regularly analyze customer usage metrics and satisfaction levels to optimize engagement and retention strategies.

Requirements:

• Bachelor's Degree in Business Development and related field.
• Minimum 3 years of experience in enterprise-level technology solution sales.
• Direct experience in selling Cybersecurity, SaaS, or Awareness Programs will be advantage.
• Strong negotiation skills with both clients and suppliers.
• Solid understanding of project-based sales and multi-stage proposal processes.
• Proficient in both spoken and written English.
• Familiarity with CRM tools and systems.
• Confident, proactive, and energetic in managing client relationships and driving results.
• Positive attitude toward sales with a high level of responsibility and ability to work independently.
• Strong communication skills – able to engage with both technical and non-technical clients in the technology sector.
• Willingness to learn and a commitment to continuous skill development in sales and information security.
• Adaptability – comfortable working in a fast-paced, dynamic environment with a flat organizational structure and quick decision-making processes.

Benefits

• Provident Fund กองทุนสำรองเลี้ยงชีพ
• ประกันสังคม
• ประกันกลุ่ม
• ประกันสุขภาพ
• ตรวจสุขภาพประจำปี
• ค่าเดินทาง
• ค่าหอพัก
• Snack Bar
• Seminar / Outing
• Flexible Benefits
• Hybrid working
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