Customer Success Executive (Welcome Fresh Graduate)

We are looking for a customer-focused professional to manage and develop relationships with key corporate customers. You will act as the primary customer advocate, working closely with internal teams to enhance customer experience, strengthen customer loyalty, and support long-term account retention and growth.

About Your Role:

• Manage and develop relationships with corporate customers to strengthen satisfaction, loyalty and long-term engagement
• Lead customer engagement programmes, service reviews and loyalty initiatives to enhance the overall customer experience
• Collaborate with internal teams to follow up customer feedback, resolve service issues and drive practical improvement actions
• Analyse customer needs, service performance and feedback trends to identify opportunities for service enhancement and business growth
• Coordinate customer meetings, events and communication materials to support effective business discussions and relationship building

Does it sound like you?

• University graduate in Business, Marketing, Communications, Information Technology or a related discipline
• Minimum 2 years of experience in customer relationship management, customer service or related fields; ICT exposure is an advantage
• Customer-focused, proactive and eager to develop a long-term career in customer relationship management
• Strong communication, presentation, interpersonal and analytical skills
• Self-motivated, detail-minded and able to manage multiple priorities independently
• Proficient in MS Office; knowledge of Power BI or data analysis tools is a plus
• Good command of written and spoken English and Chinese, including Mandarin
• Candidates with more experience may be considered as Customer Success Manager; high-potential fresh graduates are also welcome

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.