Customer Success Intern

Who you are

• Currently enrolled in a Bachelor's or Master's degree program and available for a full-time, 6-month internship based in Munich, Düsseldorf, or Berlin
• Fluent in German and comfortable communicating in English in a professional environment
• Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
• Strong analytical mindset with the ability to interpret data and derive meaningful business insights
• Organisational skills with strong attention to detail and the ability to manage multiple priorities
• Comfortable working with cross-functional teams in a fast-paced and international environment
• We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

• As a Customer Success Intern, you will support our Customer Success team in managing and growing relationships with retail eCommerce partners across the DACH region
• During your internship, you will gain hands-on experience in client success, retail media, business analytics, and partnership management while working closely with cross-functional teams including Sales, Analytics, Operations, Product, and Technical Solutions
• Support the Customer Success team in managing a portfolio of retail eCommerce partners
• Monitor and analyse retailer performance metrics, identifying trends and providing actionable insights to support business growth
• Assist in preparing business reviews, performance reports, and client presentations
• Help identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success
• Collaborate with Analytics, Demand, Product, and Technical teams to ensure successful execution of customer initiatives
• Participate in strategic discussions around retailer growth, adoption of new solutions, and revenue opportunities
• Assist with market research, competitive analysis, and the development of customer success best practices
• Contribute to process improvement projects, documentation, and operational excellence initiatives