Customer Success Intern

Who you are

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field
• Strong communication skills, both written and verbal
• Empathetic and customer-oriented mindset, with a passion for helping others succeed
• Excellent organizational skills and attention to detail
• Proficiency in G-Suite, Microsoft Office or similar software
• Previous customer service or related experience is a plus
• Ability to work collaboratively in a team environment

What the job involves

• As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction
• Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base
• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services
• Contribute to the creation and updating of Customer Success materials
• Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!

Benefits

• Bonus plan
• Regional specific benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!