Customer Success Intern

Samaaro | Account Management & Customer Success

About Samaaro

Samaaro is an AI-powered event marketing platform that helps marketing teams turn events into a measurable growth channel — covering registrations, attendee communication, on-ground check-in, lead capture, and post-event analytics. We work with enterprise and mid-market clients across India, the Middle East, Europe, and North America.

About the Role

We're hiring a Customer Success Intern to work closely with our CSM team, getting hands-on exposure to how a real SaaS customer success function runs — platform operations, client data, reporting, and the systems behind account health and retention. You'll learn directly from experienced CSMs and our Account Manager, with a clear path to take on more client-facing responsibility as you grow. This is a high-learning, high-visibility role for someone early in their career who wants real exposure to enterprise SaaS, customer success, and event-tech — not just busywork.

What You'll Do

• Test event setups (registration forms, communication flows, check-in configurations) and learn how enterprise clients actually use a SaaS platform
• Work with real client data — attendee lists, lead exports, registration data — and learn how data quality drives customer outcomes
• Prepare post-event reports (attendance, lead capture, engagement summaries) that go directly to enterprise clients
• Get hands-on with platform configuration, user access, and templates
• Contribute to our internal customer query knowledge base — directly shaping how Samaaro supports clients at scale
• Sit in on client calls and CSM workflows to learn account health, retention, and relationship management from the ground up

What You'll Gain

• Direct mentorship from our Account Manager and Customer Success Managers
• Real exposure to enterprise clients across India, the Middle East, Europe, and North America
• A front-row seat into how a fast-growing SaaS company manages retention, renewals, and account health
• Hands-on experience with tools like Jira and modern CS workflows
• A clear growth path — strong performers are considered for full-time CSM roles
• A certificate and strong letter of recommendation on successful completion

Who We're Looking For

• Currently pursuing or recently completed a degree (any stream)
• Comfortable with spreadsheets — Excel/Google Sheets, basic formulas, data handling
• Detail-oriented and process-driven — you catch small errors before they become big ones
• Quick to learn new software tools
• Curious about SaaS, customer success, or the events/marketing industry
• Nice to have: prior exposure to SaaS products, CRM tools, or project management tools (Jira); basic understanding of events or marketing.

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote