Customer Success Intern

• Support players and venue partners through onboarding, booking, and everyday use of the platform
• Respond to user inquiries, resolve common account and booking issues, and escalate technical cases to the relevant team
• Guide venue partners through basic workflows such as venue information, listings, and booking updates
• Document support requests, follow up on open cases, and keep communication clear and timely
• Collect and categorize feedback from players and partners to identify recurring problems and improvement opportunities
• Work with the Product, Operations, and Business Development teams to improve onboarding and the customer experience
• Help create FAQs, support guides, and basic customer satisfaction and service reports
• Allowance: no allowance

Benefits

• Hands-on experience supporting a live sports-tech platform and its user community
• Exposure to customer onboarding, issue resolution, feedback management, and service improvement
• Opportunities to work with Product, Operations, and Business Development
• Practical learning through direct communication with users and venue partners
• A young, collaborative startup team working on real customer experience challenges
• Room to build communication, problem-solving, and customer management skills

Details

• Remote, with 1 day per week onsite in District 10, HCMC
• Duration: 3 to 6 months