Customer Success Interns

What you'll do

Partner and portfolio reporting

• Build and ship the monthly partner report pack for priority accounts, covering employee pool, activation funnel, campaign performance and agreed next steps
• Produce the internal monthly portfolio rollup for leadership review — what moved, what stalled, what changed since last month
• Own the calendar for this cycle and ship on date, every month

Data

• Act as the owner of data hygiene across the Partner Success stack — one source of truth, no diverged versions
• Pull, clean and reconcile funnel data from our BI tools into the reporting layer
• Proactively flag funnel breaks — rejection-rate spikes, conversion drops, accounts going quiet. You're expected to raise these, not wait to be asked.

Tracking and follow-through

• Maintain account dossiers and the portfolio view — chase Key Account Managers for inputs, quality-check what comes back, escalate what doesn't
• Keep the stakeholder register current. A single point of contact changing at a partner organisation is one of the most common reasons an account goes cold.
• Run the action-item log from partner calls: owner, date, status — chased through to closure

Supporting the KAM team

• Build partner-facing decks for quarterly business reviews, account reviews and pitches
• Coordination support on activation campaigns and on-site employee events, including post-event performance numbers
• Agreed turnaround times on requests, managed through the Head of Partner Success

Analysis

• Post-mortem activation campaigns and events: what they cost, what they produced, what we should stop doing
• Answer ad-hoc questions with data rather than opinion — why an account's conversion dropped, which accounts resemble our best performers, cost per acquisition by channel

What we're looking for

• 1–2 years of experience, or a final-year student available full-time in Gurugram
• Advanced Excel / Google Sheets is genuinely second nature — pivots, lookups, index-match, clean model structure. This is non-negotiable and will be tested.
• Able to build a slide that makes an argument, not just displays numbers
• Comfortable chasing people more senior than you for inputs, repeatedly, without being annoying about it
• Able to hold a line on timelines when several people want something the same day
• Notices when a number looks wrong
• Clear written English — much of the output is read by partner HR teams and by our leadership

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice Period?

Work Location: In person