Customer Success Internship

Who you are

• Enterprising – a go-getter, always looking for new opportunities and smarter ways of doing things
• Collaboration – as we are a small company, being able to work well together is essential
• Native or Bilingual German or Dutch speaker is highly desirable
• Professional English speaking level
• You are currently enrolled in a university or near the end of your studies
• You are available for a full-time (40 hours) internship of 5-6 months, ideally starting as soon as possible

What the job involves

• The Customer Success team is dedicated to ensuring our customers realize the full value of our product
• We guide users through onboarding, provide clear and ongoing support, and ensure they are confident in using the platform effectively
• By building strong, proactive relationships, we stay closely connected with our customers, checking in regularly to understand their goals and help them achieve measurable outcomes
• We identify opportunities to deliver additional value, address potential issues before they arise, and foster long-term customer satisfaction and retention
• Our mission is to be a trusted partner at every stage of the customer journey
• Your main responsibility is assisting the customer success team in keeping our customers satisfied by listening to their needs & wants
• You manage the onboarding of new customers data and supply chain
• Helping and developing new initiatives that will allow our team to improve our relationship with our customers

Benefits

• Fun & Inclusive team
• Flexible working hours
• Pension contribution
• Travel reimbursement
• Remote working
• Rapid career advancement