Customer Success Lead

Customer Success Lead - Care GP

Location: Sydney, NSW (in-office) · Type: Full-time

🏥 About Care GP

We're building the future of healthcare: enabling the first generation of intelligent healthcare providers. Backed by Y Combinator (YC) and Startmate (Blackbird), CareGP is one of the fastest-growing AI companies in the Primary Care space.

💡 The Role

We're looking for a Customer Success Lead to work directly with our CEO and Founder and own customer success end to end: onboarding, retention, expansion, and outcomes.

✅ What You'll Do

• Own onboarding for new clinics coming onto CareGP, making sure the transition is smooth from day one
• Own retention and the ongoing health of your customer base
• Own expansion within existing accounts as clinics see more value from the product
• Own outcomes, making sure customers are actually getting results, not just using the product

🎯 What We're Looking For

• 3–6 years in customer-facing roles, ideally SaaS
• Early stage to growth stage startup experience, and you enjoy this phase
• Sharp, fast, and commercially minded
• Love building, and delivering world-class customer service and results

🎁 Why CareGP

• Frontline of AI in healthcare, real impact, not hype
• Build the CS function from 0 to 1
• Work with high-growth clinics transforming their operations

🔥 Our Values

• Customer Obsession
• Speed
• Focus
• Ownership
• Long-term thinking

If you want to help define a category, not just join one, this is it.

📩 How to Apply

Application instructions - LinkedIn Easy Apply. Only if you have been referred, please state who by and email [email protected]

Website: caregp.com.au