Customer Success Manager - AI / B2B SaaS

• Customer Success Manager - AI / B2B SaaS
• Looking for a customer-focused professional with SaaS/AI product exposure and mandatory US enterprise customer experience.
• Strong skills in customer adoption, retention, renewals, expansion, and AI-driven solutions.
• Customer Success / B2B SaaS / AI Product / US Enterprise Customer Experience

Roles and Responsibility

• Develop and execute customer success strategies to drive business growth and revenue.
• Build and maintain strong relationships with key customers and stakeholders.
• Identify and mitigate potential churn risks to ensure customer retention.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Analyze customer data and feedback to inform product development and improvement.
• Drive the expansion of existing accounts through upselling and cross-selling opportunities.

Job Requirements

• Proven experience in customer success management, preferably in a B2B SaaS or AI product company.
• Strong understanding of customer needs and market trends in the US enterprise sector.
• Excellent communication, interpersonal, and project management skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Strong analytical and problem-solving skills, with experience using data analytics tools.
• Experience working with AI-driven solutions and technologies is a plus.