Customer Success Manager -Bangalore

About Us

iimjobs and hirist are premium recruitment platforms helping Indias top companies hire leadership, mid-senior management, and technology talent. We partner with leading organizations across consulting, BFSI, FMCG, startups, internet, manufacturing, and technology sectors to drive high quality hiring outcomes. We are looking for a highly driven and customer-centric professional to join our Customer Success team and work closely with enterprise clients to ensure platform adoption, engagement, and hiring success.

Role: Customer Success Manager (CSM)

Experience Required 37 Years in Customer Success / Client Servicing / Account Management / Recruitment Consulting

Key Responsibilities

• Own and manage a portfolio of Midsized/Enterprise accounts for iimjobs & hirist.

• Drive onboarding, product adoption, and engagement for assigned clients.

• Conduct training and walkthrough sessions for recruiters, TA teams, and hiring managers.

• Understand client hiring challenges and position relevant platform solutions proactively.

• Ensure consistent usage through strategic follow-ups, data-backed conversations, and hiring insights.

• Build strong stakeholder relationships across HR, Talent Acquisition, and Leadership teams.

• Track hiring activity, job postings, CV access, shortlisting trends, and platform utilization.

• Share actionable recommendations to improve hiring outcomes and recruiter efficiency.

• Collaborate closely with Sales, Product, and Operations teams for seamless customer experience.

• Drive retention, renewals, and customer satisfaction metrics.

• Act as the voice of the customer internally by sharing product feedback and market insights.

• Handle escalations and ensure timely resolution with a consultative approach.

What We’re Looking For

• Strong communication and relationship management skills.

• Ability to conduct consultative conversations with HR and business stakeholders.

• Good understanding of recruitment lifecycle and hiring ecosystem.

• High ownership mindset with strong follow-up and execution abilities. • Comfortable working with targets related to adoption, engagement, and retention.

• Analytical thinking with ability to derive insights from customer usage data.

• Experience in SaaS, recruitment platforms, staffing, HR-tech, or customer success is preferred. Preferred Skills

• Client Engagement

• Customer Success

• Account Management

• Stakeholder Management

• SaaS/Product Adoption

• Recruitment & Talent Acquisition Understanding

• Presentation & Training Skills • Data Interpretation Key Success Metrics (KRAs)

• Customer Adoption % • Product Usage & Engagement

• Training Completion

• Retention & Renewals

• CSAT / Client Feedback

• Reduction in Dormant Accounts