Customer Success Manager

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product.

It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.

Key Responsibilities

• Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
• Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
• Identify upsell and growth opportunities and develop quarterly account plans to capture them
• Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
• Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
• Collaborate with Sales and Product to align client objectives with PX platform capabilities
• Keep CRM data, account documentation, and client health reporting accurate and up to date
• Work with leadership to forecast client growth and manage churn risk

What You Bring

• 3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)
• A commercial mindset with a track record of growing the accounts you manage
• Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
• Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
• Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
• Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
• Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms
• Bachelor's degree required

Why PX?

We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology.

• Office Exchange: work from our offices in New York or Amsterdam without using vacation days
• Private health insurance
• Career development, learning, and training opportunities
• Direct exposure to the executive team