Customer Success Manager

About Us REPOWR is a logistics technology company revolutionizing the way transportation assets are sourced, shared, and managed. By building the largest connected trailer marketplace in North America, REPOWR enables carriers, shippers, and asset providers to optimize fleet utilization through seamless asset-sharing networks. Our platform delivers real-time visibility, automated workflows, and data-driven decision-making to reduce idle time, unlock trapped capacity, and drive sustainable growth across the supply chain.

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.

This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.

In This Role, You Will

• Field incoming partner issues and prioritize by urgency and complexity
• Diagnose root cause behind transaction, booking, payment, or listing problems
• Escalate complex cases to Product or Operations and track them to close
• Onboard and train users on the platform
• Flag underperforming accounts and recommend ways to re-engage them
• Maintain accurate case and account records in HubSpot

Requirements

• 2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience
• Sharp communicator, equally effective verbal and written
• Technically adept and at ease navigating multiple systems and platforms day to day
• Thrives under pressure and adapts well to a high-volume, fast-changing workload
• Driven by measurable outcomes and comfortable being held to performance targets
• Skilled at earning trust and keeping partners engaged over the long term
• Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.

Benefits Competitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan