Customer Success Manager

Job Opening: Customer Success Manager (CSM)

Experience: 2–3 Years
Location: Hauz Khas, New Delhi
Work Mode: On-site
Employment Type: Full-time

About the Role

We are looking for a Customer Success Manager (CSM) who is customer-focused, proactive, and has a strong understanding of sales and client relationship management. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction and retention, resolving client concerns, and identifying opportunities for upselling, cross-selling, and generating additional business.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Act as the primary point of contact for customer queries, concerns, and escalations.
• Understand customer requirements and provide timely and effective solutions.
• Take complete ownership of customer issues and ensure prompt resolution.
• Conduct regular follow-ups with clients to ensure satisfaction and successful service delivery.
• Identify upselling and cross-selling opportunities within existing accounts.
• Generate business opportunities through existing clients and referrals.
• Understand client needs and recommend relevant products/services.
• Coordinate with Sales, Operations, and other internal teams to ensure a seamless customer experience.
• Handle customer objections and resolve conflicts professionally.
• Gather customer feedback and suggest improvements to products, services, and processes.
• Track customer satisfaction, engagement, retention, and account performance.
• Maintain accurate client records and communication in CRM systems.
• Prepare regular reports related to customer accounts and business performance.
• Work towards achieving customer retention and sales/business targets.

Requirements

• 2–3 years of experience in Customer Success, Customer Support, Client Servicing, Relationship Management, Sales, or a similar customer-facing role.
• Prior sales experience is mandatory.
• Experience in upselling, cross-selling, lead conversion, or business development will be an added advantage.
• Excellent verbal and written communication skills.
• Strong relationship-building and client-handling skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to understand customer needs and identify business opportunities.
• Ability to manage multiple clients and priorities effectively.
• Strong sense of ownership and accountability.
• Customer-first mindset with a sales-oriented approach.
• Proficiency in CRM tools and customer management systems is preferred.
• Comfortable working in a fast-paced and target-driven environment.

What We’re Looking For

We are looking for someone who can manage customers while also contributing to business growth. The ideal candidate should be confident in client communication, comfortable with sales conversations, and capable of building long-term relationships that lead to customer retention and additional business.

Interested candidates can share their CV with us at [email protected]

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Hauz Khas, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current in hand salary per month ?
• What is your expected in hand salary per month ?
• How soon can you join ?

Experience:

• Customer relationship management: 2 years (Preferred)

Location:

• Hauz Khas, Delhi, Delhi (Preferred)

Work Location: In person