Customer Success Manager

About Us

Comply Pro is one of New Zealand's fastest-growing SaaS companies. Our awesome apps Safe Food Pro and Site App Pro are used by over 4,000 businesses and over 50,000 users across the globe. We are a dynamic team based in Auckland and we are looking for a Marketing Executive to join our team.

We believe in information transparency, there is no closeted C suite & no inner circle: our business is flat by design. We want everyone to act like it's their own business, to think like founders, to act like entrepreneurs. Focusing our attention on problem-solving for our customers, creating the delight of engagement that will drive our company to be one of NZ’s most successful SaaS companies.

We trust our people, we empower our people, and we know that amazing people will do amazing work. Everyone in our company gets five weeks' annual leave for a reason. Our people are actively encouraged to take time off, to develop full and rich lives outside of work. Whether we are working from home, in the office, or on the road, we are empowered to have the best work practices using the latest tools.

The office is based in Smales Farm, North Shore.

About the role

Customer Success is a key part of our long-term growth. This role is built on a simple philosophy: we win when our customers win. Your focus will be on delivering massive value that drives customer loyalty and secures recurring business across Site App Pro in our various markets.

As such, we have built a team that owns driving this success for our customers. This role includes responsibilities for Customer Success activities (onboarding, support, services, adoption, advocacy, etc.) and outcomes (e.g., churn, renewals, upgrades, etc.).

This is a fantastic place to flex your customer success skills in a successful, fast-growing SaaS business.

What you'll do

• Guide our customers through onboarding, supporting them through implementation
• Owns the commercial health of the portfolio, driving renewals and contract expansion autonomously
• Advocate for our customers internally, knowing their pain points and celebrating their wins
• Finding the trends and acting on them - driving down churn before it happens
• Contributing to the wider team to support the overall business mission & goals

What We Offer

• Five weeks of annual leave
• Flexibility with hybrid work
• A fantastic opportunity to master your customer success skills in a successful fast-growing SaaS business
• Professional team with an awesome culture
• Mentoring, training, and personal development
• Awesome offices with the best view, coffee, after-work drinks, team activities, and people
• Access to Comply Pros Employee Share Opportunity Program

What we're after

• Someone who is customer obsessed - 1+ years of experience managing clients
• Can move quickly - 1+ years of experience working in SAAS
• Strong communication/presentation skills - able to inspire customers our journey and anticipate their needs
• Excited about technology - savvy with systems and using the latest tools
• Committed to being curious - learning, adapting to customer and industry demands
• Relevant Bachelor's degree