S
Sakon
Customer Success Manager
2 months ago
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Important information
Contract type:
Permanent
Location:
India
Work mode:
Onsite
Published on:
12 August 2026
What they need
Roles and Responsibilities :
- Manage customer relationships to drive renewals, retention, and upselling opportunities.
- Identify churn risks and develop strategies to mitigate them through proactive engagement with customers.
- Collaborate with cross-functional teams to deliver exceptional customer experiences and resolve issues promptly.
- Analyze customer data to identify trends, opportunities for growth, and areas for improvement.
Job Requirements :
- 8-12 years of experience in a similar role within the internet industry.
- Proven track record in churn management, cross selling, customer advocacy, retention, and upselling.
- Strong understanding of the customer life cycle from acquisition to expansion.
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