Customer Success Manager

The Customer Success Manager is responsible for building strong customer relationships and ensuring customers get the most value from the company's SaaS solutions. This role works closely with customers and internal teams to support successful onboarding, product adoption, customer retention, account growth, and renewals.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent experience.
• At least 5 years of experience in Sales, Account Management, Customer Success, or Account Executive roles.
• Experience in Financial Services, FinTech, or SaaS is preferred.
• Knowledge of SaaS, cloud technologies, and the Philippine payments ecosystem, including digital wallets, tokenization, and payment cards.
• Strong customer relationship, communication, problem-solving, and stakeholder management skills, with experience handling complex accounts.
• Strong English communication skills, good organizational skills, and willingness to travel domestically up to 50% of the time.

Key Responsibilities

• Manage customer relationships and serve as the main contact for onboarding, implementation, product adoption, and ongoing support.
• Ensure customer satisfaction and retention by monitoring account health, addressing concerns, and resolving issues and escalations.
• Drive renewals and account growth by identifying customer needs, supporting contract renewals, and identifying opportunities for expansion.
• Coordinate with internal teams such as Sales, Product, Engineering, Finance, and Legal to ensure successful customer delivery and outcomes.
• Monitor and report customer success metrics, including product adoption, retention, account health, and revenue forecasts.

FAQS:

What is Staff Alliance, Inc.?

Staff Alliance Inc. is a manpower provider providing personnel to different companies for 33 years. We have established and well-known clients. Let us help you in finding the right job for you. Let us be your stepping stone to a brighter future and career ahead of you.

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https://www.staff-alliance.com/index.do