Customer Success Manager

Who you are

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization
• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset
• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact
• If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

What the job involves

• You will join the Customer Success team, based in the United States, part of VWO/AB Tasty's global CS organization operating across 8 countries
• You'll work alongside a collaborative group of Customer Success Managers dedicated to the Commercial segment, and partner daily with Key Account Managers, Engineering, Product, Support, Sales, and Marketing teams internally
• Externally, you'll engage with a portfolio of clients across multiple industries, building relationships with VPs, Heads of Marketing, Product Managers, and Engineers
• As a Customer Success Manager on the Commercial segment, you will help clients succeed with their digital optimization programs, guiding them to get the most from VWO/AB Tasty's suite of products—including testing, personalization, feature management, merchandising, and recommendations—while becoming their trusted strategic partner
• Tech Stack & Tools: Churnzero, Gong, Slack, Jira, Confluence, and VWO/AB Tasty's full product suite (experimentation, personalization, feature management, e-merchandising, and recommendations)
• Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes
• Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers (VPs, Heads of Marketing, Product Managers, Engineers)
• Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively
• Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs
• Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion
• Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience
• Contract: Permanent full-time

The application process

• Step 1: Discovery interview with Fayçal
• Step 2: Hiring Manager interview with Ashley
• Step 3: Case study presentation with team members
• Step 4: Team Fit

Benefits

• Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
• The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
• No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
• International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
• Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
• Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
• Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
• Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
• Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed