Customer Success Manager

Who you are

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
• Experience in digital advertising with Google AdWords and Facebook Advertising
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

What the job involves

• We are looking for a skilled Customer Success Manager to join our Enterprise Accounts team and make a significant impact on our CS department and the company's success!
• As a Customer Success Manager of Enterprise Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment
• You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
• This is a remote position with limited travel requirements and reports to the Director of Enterprise Accounts
• The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure
• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
• Executing a framework to communicate ROI proactively - identifying risks and minimize churn
• Analyzing our customers' performance based on data and working with the customers to optimize success
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

Benefits

• Learning and growth opportunities within a fast-paced tech startup environment
• An awesome team of forward-thinking, innovative go-getters
• A family-friendly atmosphere