Customer Success Manager

About rePUSHTI

rePUSHTI is the world's first platform specialising in AI-powered booking re-verification and travel operations.

We help travel businesses reduce operational risks, prevent losses and deliver better customer experiences through AI, automation and intelligent communication.

Our solutions include booking re-verification and UCP, our Unified Communication Platform, supporting communication through WhatsApp, AI agents, calling, email, live chat and automation.

As our international customer base grows, we are looking for a Customer Success professional who can help us build a strong, responsive and scalable customer success function.

The Opportunity

This is more than a customer support role.

You will own the customer relationship after onboarding, ensuring customers receive value from rePUSHTI, remain engaged with our products and continue to grow with us.

You will work across customer support, account management, subscriptions, recharges, retention and upselling.

You will also help build and train a Customer Success team that can support our global customers around the clock.

What You Will Own

Customer Success & Support

• Manage relationships with international SaaS customers.
• Handle customer queries, operational concerns and product-related requirements.
• Ensure customer issues are acknowledged, tracked and resolved within appropriate timelines.
• Coordinate with Operations, Product, Sales and technical teams for issue resolution.
• Maintain clear communication with customers throughout the resolution process.
• Monitor customer satisfaction and identify potential risks before they become escalations.
• Build strong, long-term customer relationships.

Customer Growth & Revenue

• Understand how customers are using rePUSHTI and identify opportunities to improve adoption.
• Identify opportunities for upselling and cross-selling re-verification and UCP services.
• Manage customer subscriptions, renewals and recharges.
• Follow up on pending recharges, renewals and account requirements.
• Introduce customers to relevant new products, features and services.
• Work closely with Sales to convert customer requirements into additional business.
• Help improve customer retention and recurring revenue.