Customer Success Manager

Readiness Delivered. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers.

Kratos has an exciting opportunity in Singapore for a Customer Success Management Engineer who is a technical specialist who bridges the gap between a our product capabilities and our customers' technical requirements.

REQUIRED SKILLS AND EXPERIENCE

• Ability to maintain sensitive and confidential information as required
• Ability to comply with company policies, procedures and workplace rules
• Ability to read and interpret documents such as Interface control documents (ICD) and in general all types of technical document, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and professional correspondence
• Technical proficiency in the following areas:
• Knowledge of radio frequency (RF) principles
• Fundamental to advanced knowledge of databases, including Microsoft SQL Server and MySQL
• Fundamental to advanced knowledge of programming languages and scripting
• Proficient in Linux and Windows operating environments
• Hands-on experience with Docker and containerised environments
• Fundamental to advanced knowledge of computer networking, including TCP/IP, IP addressing, subnetting and network troubleshooting
• Fundamental to advanced knowledge of computer hardware installation, configuration, maintenance and troubleshooting
• Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook
• Experience with ISO 9001 quality management systems and ISO/IEC 27001 information security management systems, or other recognised cybersecurity standards, would be an advantage
• Experience with Singapore’s bizSAFE programme and applicable workplace safety and health requirements would be an advantage
• Ability to understand and carry out instructions provided in written, oral, or diagram form
• Fluency in English written and spoken is required
• Ability to communicate technical concepts clearly and effectively in both written and spoken English
• Ability and willingness to travel and work effectively across different cultures
• Ability to maintain a positive and professional image
• Self-motivated, adaptable and able to work effectively both independently and as part of a team
• Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision

PREFERRED SKILLS AND EXPERIENCE

• Experience with ISO 9001 quality management systems and ISO/IEC 27001 information security management systems, or other recognised cybersecurity standards, would be an advantage
• Experience with Singapore’s bizSAFE programme and applicable workplace safety and health requirements would be an advantage

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