Customer Success Manager

Who you are

• We're looking for a natural relationship-builder with a genuine passion for helping customers succeed. You love solving problems, thrive in a fast-paced environment, and bring energy, initiative, and structure to everything you do
• Proven experience in a Customer Success role within a B2B SaaS business
• Confidence managing the full customer lifecycle, including renewals and upsell conversations
• A proactive, growth-oriented mindset and excitement about contributing to a scaling CS team
• Empathy, strong listening skills, and a customer-first attitude
• The ability to work independently with excellent time management and discipline
• Strong technical and digital skills, able to automate tasks using online tools
• Experience in a metrics-driven environment, with a results-oriented approach to your work
• A competitive spirit, hunger for learning, and a drive to exceed expectations

What the job involves

• Reporting to | Head of Customer Success
• As part of our Customer Success team across the UK, US and Australia, you'll help us to take our customer-focused ethos to the next level. You’ll be the strategic partner to a portfolio of customers - guiding them to achieve their business goals while maximising the value they get from Blink. You'll play a crucial role in building strong relationships, driving adoption, and supporting customer growth
• Developing a deep understanding of each customer’s business objectives, challenges, and industry trends
• Acting as a trusted advisor - offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink
• Building and nurturing strong relationships with key stakeholders, from day-to-day users to executive sponsors
• Leading renewal and expansion conversations, identifying growth opportunities, and reducing churn
• Creating compelling, value-led business cases to promote adoption of additional features or services
• Collaborating with our Product and Engineering teams to champion the voice of the customer and inform the product roadmap
• Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success

Benefits

• Generous equity allocations with significant upside potential
• All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
• Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
• Office fridge filled with snacks and drinks, regular team lunches and socials
• The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
• 25 days holiday (excl. bank holidays)
• 20 days holiday