Customer Success Manager

Role & responsibilities

• Manage relationships with customers and act as their primary point of contact.
• Drive customer onboarding, adoption, engagement, and retention.
• Understand customer goals and ensure successful product/service usage.
• Conduct regular check-ins, business reviews, and success planning.
• Identify risks, resolve issues, and coordinate with internal teams.
• Track customer health, satisfaction, renewals, and expansion opportunities.
• Gather customer feedback and share insights with Product, Sales, and Support teams.
• Maintain accurate customer records and activity in the CRM.
• Identify opportunities for upselling/cross-selling where appropriate.

Preferred candidate profile

• Bachelors degree or equivalent experience.
• 06 months-1 years of experience in customer success, account management, SaaS, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Customer-focused and proactive mindset.
• Ability to manage multiple accounts and priorities.
• Experience with CRM/customer-success tools is a plus.
• International client handling exp.

Shift - rotational
Location - Chennai
Look for excellent communication

Interested Once can drop CV - [email protected] / 7390064927