Customer Success Manager

Roles and Responsibilities:

• Manage a portfolio of international enterprise customers, ensuring high levels of customer satisfaction, engagement, and retention.
• Lead customer onboarding and implementation, ensuring a smooth and successful integration of customers with our SaaS platform.
• Build strong, long-term relationships with customers and understand their business needs and challenges.
• Collaborate with internal teams such as Sales, Product, Delivery, and Support to resolve customer issues and ensure timely solutions.
• Communicate effectively with customers across different regions and cultures and act as a trusted point of contact throughout the customer journey.
• Identify opportunities for account growth, including upselling, cross-selling, and renewals.

Job Requirements:

• 6–11 years of experience in B2B Sales, Customer Success, Account Management, or a similar customer-facing role, preferably in an IT services, consulting, or SaaS environment.
• Proven track record of managing international accounts at the enterprise level.
• Hands-on experience in customer onboarding and implementation of SaaS/technology solutions.
• Strong understanding of SaaS business models and their applications across different industries.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with clients across different cultures and geographies.
• Strong experience working with cross-functional teams and managing customer expectations throughout the implementation and post-sales journey.
• Ability to understand customer requirements, troubleshoot issues, and coordinate with internal teams to drive resolution.