Customer Success Manager

We’re looking for a commercially aware Customer Success Manager (Spanish speaking desirable) to join the team for a 9 to 12 month maternity cover contract.

This is a hands on role where you’ll manage a portfolio of customer relationships, support their performance, and help identify opportunities for growth. You’ll use data and customer insights to develop success plans, identify risks and growth opportunities, and coordinate with internal teams to improve integration, performance and retention.

About Meili Meili builds technology that enables car rental companies to integrate and partner directly with airlines and travel brands, delivering a friction free traveller experience.

Founded by a team with extensive travel tech experience, we’ve already partnered with 25+ global brands including LATAM, SAS, Lufthansa, Air Canada, Accor Hotels, and FREENOW, and we’re committed to rewriting the rules of ancillary distribution.

You’ll love it here if...

• You’re someone who takes initiative and finds energy in figuring things out, even when the path isn’t clear.
• You care about the customer and know that helping them succeed is a win for everyone.
• You like working collaboratively across teams and can jump in to help when needed to keep things moving.

Key Responsibilities

• Own the day to day customer relationship for an assigned portfolio of customers, building trusted relationships that support retention and advocacy
• Develop a deep understanding of each customers business, objectives and translate these into growth opportunities
• Ensure a smooth onboarding process, coordinating the handover from Sales to Customer Success and identifying risks early.
• Provide clear and accurate technical guidance to support timely integrations
• Monitor customer performance and use data to identify risks, opportunities and areas for optimisation
• Facilitate regular customer performance reviews, clearly communicating progress, insights and agreed priorities
• Create and execute quarterly success plans with measurable actions and outcomes
• Ensure alignment across customers, partners and internal teams to deliver customer specific requests (such as promotional content)
• Build and maintain a clear understanding of customer and market activity landscape, sharing insights to enable business performance
• Triage customer issues promptly, coordinating with the relevant teams and escalating significant risks when needed
• Contribute to the continuous improvement of customer playbooks, tools and processes as we grow across markets and segments

About You

• Proven experience in Customer Success or Account Management
• Strong commercial awareness, strategic thinking and problem-solving capabilities
• Exceptional communication and interpersonal skills with the ability to build and maintain relationships with customers, partners, and internal teams
• Ability to manage multiple priorities and coordinate effectively across teams
• Confidence in using CRM software and data analysis tools
• Ability to adapt based on evolving market conditions, customer needs, and internal capabilities
• Willingness to travel occasionally (up to 15%) to support key initiatives or customer engagement.

Highly desirable

• Proficiency in Spanish or another relevant language.
• Experience in the travel technology industry, with an understanding of its key challenges and emerging opportunities.

What We Offer

• Generous and flexible annual leave allowance
• Health Insurance
• Paid Family Leave
• Hybrid Working