Customer Success Manager

Job Details:

• Title: Customer Success Manager

• Experience: 0?2 years

• Employment Type: Intern Full Time (3?6 months training, after which the role may be converted to a permanent position based on performance)

Responsibilities:

• Partner with Account Executives to build growth strategies for your accounts and work with them through renewal and upsell conversations.

• Work closely with the product, engineering, sales, and marketing teams to bring the customer voice into their key conversations.

• Own the onboarding process, conduct hands-on training on the platform, answer ad hoc business/strategy questions, and share methodologies and insights.

• Plan and execute success plans and business reviews with client executives.

• Teach customers how to derive valuable insights from our highly technical product.

• Gain a deep understanding of the business needs of your clients.

• Effectively prioritize in order to deliver on key business objectives.

Skills and Qualifications:

• Ability to learn and explain a technical product or concept.

• Problem-solving mentality.

• A customer-focused mentality and passion for customers? success.

• Good communication and analytical skills.

• Desire to uncover business insights by persistently looking at data and drive decision-making.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Graduation in B.Tech, B.Sc, M.Sc, MCA, or MBA.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.